Terms and Conditions
Introduction
Welcome to ARORA AUTO AGENCY, a clothing brand that offers a wide range of fashionable clothing items for men and women. By accessing and using our website (helmetworld.in) or purchasing our products, you agree to comply with the following terms and conditions. Please read them carefully before proceeding.
Privacy policy
ARORA AUTO AGENCY respects your privacy and handles your personal information in accordance with applicable data protection laws. Please refer to our Privacy Policy for more details on how we collect, use, and protect your personal information.
Intellectual Property
All content on the ARORA AUTO AGENCY website, including but not limited to logos, designs, images, text, and graphics, are the intellectual property of ARORA AUTO AGENCY and are protected by copyright laws. Any unauthorized use or reproduction of our intellectual property is strictly prohibited.
Ordering goods from us
You may only buy goods from our site for non-business reasons.
You will need to register on the site with information [ Email / No.] about yourself which is accurate, current and complete. The Information you provide should be kept secure and you must notify us of any breach of security or unauthorised use of you’re account.You place an order on the site by adding your selected item(s) to the Cart and proceeding to checkout. Items in your Cart are not reserved and may be purchased by another customer. Please read and check your order carefully before submitting it. When you place your order at the end of the online checkout process (i.e. when you click on “Pay”), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
We may contact you to say that we do not accept your order. This is typically for the following reasons:
(a) the goods are unavailable;
(b) we cannot authorise your payment;
(c) you are not allowed to buy the goods from us;
(d) we are not allowed to sell the goods to you;
(e) you have ordered too many goods
(f) there has been a mistake on the pricing or description of the goods; or
g) delivery is not available in your area.
Product Information
We strive to provide accurate and up-to-date information about our products, including descriptions, prices, and availability. However, we do not guarantee the accuracy or completeness of such information. ARORA AUTO AGENCY reserves the right to modify or discontinue any product without prior notice.
Ordering and Payment
To place an order, you must be at least 18 years old or have the consent of a parent or guardian. By placing an order, you agree to provide accurate and complete information about yourself. Payment can be made using the available payment methods on our website. All payments are subject to verification and approval by ARORA AUTO AGENCY.
Shipping and Delivery
Orders are typically processed within 3 to 4 business days. Estimated delivery times vary based on shipping method and destination. Delays may occur due to unforeseen circumstances or holidays. We will deliver your purchases using the delivery method that you select during the checkout process. If nobody is available to take delivery, please contact us using the contact details given in Customer care page at the bottom of this page to arrange an alternative delivery. Unless you and we agree otherwise, if we cannot deliver your goods within 10 days, we will: let you know; cancel your order; and give you a refund. You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you upon delivery. We offer shipping services to select locations. The estimated delivery time will be provided during the checkout process, but please note that it is only an estimate and may vary. ARORA AUTO AGENCY is not responsible for any delays or damages caused during shipping. Any additional customs duties or taxes imposed by your country are the responsibility of the customer. Ensure accurate shipping information during checkout. We are not responsible for items shipped to incorrect or incomplete addresses.
Order Cancellation
Orders can be canceled within 24 hours of purchase, before processing begins. To cancel an order, contact us [arorajatin1997@gmail.com] with your order details.Once processing has started, cancellations may not be possible.
Returns and Exchanges
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may return or exchange the item(s) within 7 days of receiving them. The products must be in their original condition, unworn, and with all tags attached. Customized or personalized items may not be eligible for return. ARORA AUTO AGENCY reserves the right to refuse returns or exchanges that do not meet these criteria. Contact us [arorajatin1997@gmail.com] to initiate the return process. Clearly state the reason for the return and provide order details. Follow the provided instructions for shipping the items back.
Refunds
Refunds will be processed within 7 to 10 days after receiving the returned items. Original shipping charges are non-refundable. Refunds will be issued to the original payment method.Terms and Conditions of Refund
Refund Eligibility:
-Refunds are only applicable for purchases made directly from our official website or authorized retail stores.
– The item(s) must be in their original condition, unworn, unwashed, and with all tags attached.
– Refunds are not applicable for items purchased on sale, clearance, or during promotional events, unless otherwise stated.
Refund Process:
– To initiate a refund, please contact our customer support within 7 days of receiving the product(s).
– Provide your order details, reason for refund, and any supporting evidence (if applicable).
– Our customer support team will guide you through the return process and provide you with a return authorization number (RAN).
– The item(s) must be returned within 14 days of receiving the RAN.
– Return shipping costs will be the responsibility of the customer, unless the return is due to a manufacturing defect or an error on our part.
Refund Options:
– Upon receiving the returned item(s) and verifying their condition, we will process the refund within 7-10 business days.
– Refunds will be issued in the original form of payment used during the purchase.
– If the original payment method is no longer available, we will issue the refund via store credit or a gift cards.
Damaged or Defective Items
– If you receive a damaged or defective item, please contact us [arorajatin1997@gmail.com] immediately.
– Provide detailed information and supporting evidence (such as photos) of the damage or defect.
– We will assess the situation and provide a suitable solution, which may include a refund, replacement, or -Refundable Items.
Limitation of Liability
ARORA AUTO AGENCY shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our website or products. We do not guarantee that our website will be error-free or uninterrupted. You agree to use our website at your own risk.
Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with the laws of India Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of [Jodhpur].
Violation & Termination
You agree that the Company may, in its sole discretion and without prior notice, terminate your access to the website and block your future access if we determine that you have violated these Terms of Service or any other policies. If you or the Company terminates your use of any service, you shall still be liable to pay for any service that you have already ordered till the time of such termination.
Our Right to Amend Terms
We reserve the right to change these terms at any time and we encourage you to revisit these terms periodically to ensure that you are at all times fully aware of our terms. Any changes are effective immediately upon posting to the website. Your continued use of the website constitutes your agreement to all such terms. We may, with or without prior notice, terminate any of the rights granted by these terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the website.
If you have any questions, comments or requests regarding our Terms of Service or the website please contact us at arorajatin1997@gmail.com
